Return Policy

We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we accept returns under the following terms:

Return Window
You may initiate a return within 14 days of receiving your product. Returns requested after this period will not be accepted.

Eligibility for Returns
To qualify for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • Items that are damaged, incomplete, or show signs of use will not be eligible for return.

Non-Returnable Items
Certain items are exempt from being returned, including:

  • Customized or personalized products.
  • Perishable goods or products with a limited shelf life.
  • Clearance or final sale items.

Return Process

  1. Initiate the Return: Contact us within 14 days of receiving your order. Provide your order number and reason for the return.
  2. Receive Return Instructions: Our team will provide you with a return authorization and instructions for shipping the product back.
  3. Ship the Item: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges
If you need to exchange an item, please initiate the return process first. Once the return is approved, you can place a new order for the desired item.

Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately with photos of the product and packaging. We will resolve the issue promptly.